How long does it take Microsoft customer service to call back?

I found a really interesting article concerning Microsoft's customer service that made me chuckle - so I thought I'd share it here today. In short, how long do you think does it take for Microsoft's customer service to call back a customer? An hour? A day? A week?

Well, guess again. It took (in one case) a whopping 1o year period!
So the next time you are pissed that Apple Care takes a few days to call back just remember how long it takes for MS customers;)

Here's a link to the English article

Here's one in German

MB-switcher